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L O A D I N G

About Us

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A word from our founder, Luca Giacomin

The man behind The Art of Service.

Welcome to The Art of Service.
I spent my childhood on a little farm on the outskirts of the majestic city of Venice, Italy. Our family lived farm to table in the truest sense - making salami from our own pigs, ricotta cheese by hand with milk from our own cows, and pressing our own wine, recycling the pomaceo (grape skins) as food for those same cows. Cooking was a family affair, and it was a regular occurrence that I would come home from school to find my Nonna making pasta in bulk, with strings of homemade fettuccine hung up to dry, draped over every piece of furniture in the cottage, even the lamp shades!

My love and respect for food has come from growing up on our farm and vineyard, cultivating our food from our own land. It was ingrained into me that food is precious, never to be wasted. The spirit of working hard to cultivate crops, and savouring each morsel and mouthful of food has been my inspiration for The Art of Service: A multi-faceted Hospitality Consulting service.

For over 20 years (since the age of 17) I have worked internationally within the hospitality industry, gathering inspiration and developing extensive experience in Food and Beverage, Restaurant Management and the Restaurant - Launching process. For the last 18 years, I have been based in Australia and have spent these years [dedicated or in dedication] to the perfecting of ‘The Art of Service’.

I have previously owned and managed multiple restaurants across Byron Bay, The Gold Coast, Brisbane, Sydney and the NSW Southern Highlands, including Hatted and multi-award winning restaurants. My wine list was awarded ‘Wine list of the year’ for both 2014 and 2015, receiving ‘2 Glasses’ at ‘The Gourmet Traveller Wine Awards.’

My lifelong passion is for the offering of Hospitality in all its facets, and I am dedicated to the detail of crafting an artful presentation of Food, Beverage and most importantly customer service.

The Art of Service’s ethos is that hospitality is not simply a system or a process - it is an Art. The human need for food & beverage should be provided and delivered with beauty, originality and flair. It should inspire, transport and delight, providing patrons with unforgettable experiences leaving enduring memories

Buon appetito!
Luca.

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Luca Giacomin

/ Founder
history
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2010
2010 - Restaurant Manager

Rocksalt Modern Dining, Broadbeach, Gold Coast

Full restaurant management
Hire, management and training of wait staff
Total team – 7 staff

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2012
2012 - Restaurant Manager

Social Eating House & Bar, Broadbeach, Gold Coast

Hatted restaurant
Full restaurant management
Wine list creation
Hire, management, and training of staff.
Total team – 20 staff

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2014
Co-Owner

Cicchetti, Byron Bay

Hatted restaurant also awarded 2 glasses at The Gourmet Traveller Wine Award Restaurant concept and full implementation
Wine list and menu creation
Hire, management and training of wait staff and kitchen staff
Development of menu
Promotion/customer deals
Total team – 20 staff

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2015
Co-Owner

Cicchetti, Isle of Capri, Gold Coast

Restaurant concept and full implementation
Wine list and menu creation
Hire, management and training of wait staff and kitchen staff.
Development of menu
promotion/customer deals
Total team – 17 staff

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2017
Owner

La Stazione, Brisbane

Restaurant concept and full implementation
Wine list and menu creation
Hire, management and training of wait staff and kitchen staff
Full management of back of house payments, wages, supplier invoices etc
Development of menu
promotion/customer deals
Team – 12 staff

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2019
Consulting

White Wolf Bistro & Bar, Byron Bay

Consulting role to White Wolf Bistro & Bar, Byron Bay
Wine list curation
Staff hiring and management

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2020
Food & Beverage Director

Robertson Hotel, Robertson

Wine list and menu creation
Hire, management, and training of wait staff and kitchen staff.
Full management of back of house payments, wages, supplier invoices etc.
Development of menu
promotion/customer deals
Team – 15 staff

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2021
Consulting

Wildes Boutique Hotel, Kangaroo Valley

Development of restaurant concept, including décor, furniture, crockeries etc.
Kitchen, bar, and Café creation, within the premises
Implementing a full wine list, menus, and style of service
Selection of accurate POS and implementation of it
Staff hiring & training.

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2022-23
Food & beverage Beverage Director

Wildes Boutique Hotel, Kangaroo Valley

Restaurant and Café, curation
Wine list and menus curation
Hire, management, and training of wait staff and kitchen staff.
Full management of back of house payments, wages, supplier invoices etc.
Development of menu
promotion/customer deals
Team – 12 staff

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